Privacy policy
Last updated: 31 March 2026
Milarēs operates this website and online store, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, disclose and protect your personal information when you visit, use or make a purchase from our Services, or otherwise communicate with us.
If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail in relation to personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information”, we mean information that identifies you or could reasonably identify you.
Depending on how you interact with us, we may collect:
- Contact details — name, billing address, shipping address, phone number, email address
- Payment information — payment method, transaction details, payment confirmation (processed securely via Shopify and payment providers)
- Account information — username, password, preferences
- Transaction information — products viewed, added to cart, purchased, returned or exchanged
- Communications — messages sent to customer support or through forms
- Device information — IP address, browser type, device identifiers
- Usage data — how you browse and interact with our website
We do not knowingly collect personal information from children.
How We Collect Information
We collect personal information:
- Directly from you — when you create an account, place an order, join our waitlist or contact us
- Automatically — through cookies and similar tracking technologies
- From service providers — including Shopify, payment processors and analytics providers
- From marketing and advertising partners
How We Use Your Information
We use personal information to:
- Process and fulfil orders
- Provide customer support
- Deliver products and manage returns
- Improve our website and Services
- Send marketing communications (where you have opted in)
- Provide personalised advertising
- Prevent fraud and maintain security
- Comply with legal obligations
You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails.
Marketing and Advertising
We may use your personal information to show you relevant advertisements on our website and on third party platforms.
Depending on your location, you may have the right to opt out of targeted advertising.
We also honour Global Privacy Control signals where required by law.
Disclosure of Personal Information
We may disclose personal information:
- To Shopify and service providers who help operate our store
- To payment processors and shipping providers
- To marketing and advertising partners
- Where required by law or legal process
- In connection with a business transaction
These third parties may be located outside Australia.
Relationship with Shopify
Our store is hosted on Shopify. Shopify processes personal information to provide and improve the Services.
Information submitted to our store may be transmitted to Shopify and its service providers, including those located outside Australia.
To learn more, you can review the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com
International Transfers
Your personal information may be stored or processed outside Australia, including in the United States and other jurisdictions where our service providers operate.
Where required, appropriate safeguards are used to protect your information.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Rights
Depending on where you live, you may have rights including:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information
- Data portability
- Objection to certain processing
- Withdrawal of consent
To exercise your rights, contact us using the details below.
We may need to verify your identity before processing your request.
Security
We take reasonable steps to protect personal information. However, no method of transmission over the internet is completely secure.
You are responsible for keeping your account credentials confidential.
Complaints
If you believe we have breached applicable privacy laws, please contact us first so we can attempt to resolve your concern.
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if applicable.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
For privacy related enquiries or to exercise your rights, please contact us here.
Mailing Address: 4 Young Street, Neutral Bay, NSW 2089, Australia
This website is operated by Eleven11 Brands Pty Ltd (ACN 668 424 995) trading as Milarēs.